Payment & shipping

Shipping conditions

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Delivery

We deliver exclusively within Switzerland and Liechtenstein.

Our warehouse is located in Winterthur, Switzerland.

Where possible, you will receive your order in a single shipment. If a separate shipment is required for technical or logistical reasons, for example because your order contains items that must be packed separately or transported differently, this will not result in any additional costs for you.

Delivery is made within the delivery period shown on the respective offer page by a transport company of our choice (Swiss Post) to the delivery address you provided.

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If provided by the relevant transport company, after the goods have been shipped we will send you the tracking code for your shipment, which you can use to view the delivery status of your shipment on the transport company's website.

The goods remain the property of Hardmeier Electronics AG until full payment has been made.

Returns

You can return any item within 14 days without any problem.

If you have decided to return part of your order to us, we would ask you to observe the following points:

• Always return the item complete and in its original packaging.
• Please include a copy of the invoice you received from us by email.
• Please ensure sufficient postage on the return shipment. You as our customer bear the cost of the return.

Unpaid shipments

Please do not return goods to us freight collect under any circumstances. Our employees are instructed not to accept unpaid shipments, as Swiss Post charges us very high fees for them.

Right of withdrawal

The right of withdrawal does not apply to contracts for the delivery of goods that are not prefabricated and for whose manufacture an individual selection or determination by the consumer is decisive, or that are clearly tailored to the personal needs of the consumer.

The right of withdrawal expires prematurely in the case of contracts for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.

Failure to follow our return instructions has no effect whatsoever on your statutory rights, in particular your statutory right of withdrawal and your warranty rights.

Please contact us if you have any questions. Our customer service team will be happy to help you.